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This warranty is provided as the standard warranty option with the purchase of any KT Product Component (enclosure, host computer or peripheral).
This warranty covers all of the hardware components purchased from KT except for the items listed in Special Conditions below.
This warranty does not cover damage or failure due to external causes such as lightning and power surges, fire, abuse or misuse, operating outside of prescribed environments, and problems arising from integration of products not supplied by KT.
KT will not be liable in any way for accidental damage, physical damage, damage in transit, theft, software or operator error arising from the use of their products. |
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Warranty Period |
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A KT Product Component is covered by warranty for a period of three years for parts and labor from the date of receipt. The warranty does not cover removal or replacement of the part.
No warranties, expressed or implied, will apply after the three-year warranty period. |
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DOA Policy |
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| If a KT Product component experiences a fault within the first 10 days of after receipt, KT will send a replacement component to you immediately. |
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Repair Policy |
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Faulty goods returned will be repaired or replaced depending on the manufacturer’s policies. Where possible, KT will replace the faulty goods in a prompt manner. However some goods cannot be replaced and will be sent back to the manufacture for repair or replacement under the manufacturer's warranty.
(Note that the process of return and replacement may take weeks. We advise our customers to purchase spares of any critical components, so that their kiosks can be serviced as soon as possible.)
If the part is found to be in satisfactory working order, the part will be returned to the customer at the customer’s expense. |
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Special Conditions |
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| Software related faults are not covered by this warranty. |
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How to Apply for Warranty Repairs |
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For warranty claims please call +1-240-566-5415 during business hours and ask to speak to one of our Service Technicians. You will be asked for a description of the fault and be provided with a Return Merchandise Authorization (RMA) number. You may be asked to fill out our Return Merchandise Authorization form: Click here to fill out our online Return Merchandise Authorization Form
Once you have been issued with a Return Merchandise Authorization (RMA) number, please contact your account manager to receive where to ship faulty items for return.
The RMA number must be clearly visible on the exterior of the package and on the Bill of Lading. Shipments without an RMA number will not be accepted.
The repaired/replaced part will be returned at KT’s expense. Replaced components will become the property of KT. |
